Queue
Updated just now
My claims
7
All claims
47
7
My open
3
SLA overdue
8
Processed today
| Type | Claimant | Received | SLA | Priority | Status | |
|---|---|---|---|---|---|---|
| CLM-2026-00847 | Traffic accident | Virtanen, Liisa | 11.02.2026 | 2 days overdue | Urgent | Processing |
| CLM-2026-00844 | Traffic accident | Mäkinen, Sari | 10.02.2026 | 1 day | Normal | Processing |
| CLM-2026-00840 | Occupational disease | Hämäläinen, Antti | 07.02.2026 | 6 days | Normal | Processing |
| CLM-2026-00838 | Traffic accident | Järvinen, Tiina | 05.02.2026 | 9 days | Normal | Waiting for information |
| CLM-2026-00835 | Late payment penalty | Lehtonen, Pekka | 03.02.2026 | 12 days | Normal | Processing |
| CLM-2026-00832 | Traffic accident | Salonen, Kaisa | 01.02.2026 | 5 days overdue | Urgent | Processing |
| CLM-2026-00828 | Occupational disease | Rantanen, Ville | 28.01.2026 | 4 days | Normal | New |
CLM-2026-00847
Traffic accident · Virtanen, Liisa · Opened 11.02.2026
SLA overdue by 2 days. This case must be processed and sent to approver today.
4/6 steps completed
67%
Claimant details
Claimant
Virtanen, Liisa
Personal ID
010185-123A
Title
Financial Analyst
Office
Nordic Solutions Ltd
Department
Helsinki branch
Phone
Street address
Example Street 12 B 4
Postal code
00100
City
Helsinki
Incident details
Date of incident
05.02.2026 14:30
Location
Mannerheim Avenue 100, Helsinki
Own vehicle reg.
ABC-123
Other party reg.
XYZ-789
Description of incident
Collision with pedestrian during business trip. Claimant was traveling to a meeting from one office to another. Pedestrian suddenly crossed the road outside a crosswalk. Claimant suffered minor injuries, neck strain. Vehicle damaged at front.
Compensation calculation
Vehicle damage
Personal injury
Other costs
Repair costs
2 450,00 €
Diminished value
800,00 €
Transport costs
150,00 €
Rental car (3 days)
210,00 €
Total
3 610,00 €
Processing history
Claim received
Claim recorded in system from portal.
Case taken for processing
Case taken for processing. Priority set to urgent due to SLA overdue.
Additional information requested
Requested police report and repair shop estimate. Message sent to claimant by email.
Documents received
Claimant submitted requested documents via portal.
Compensation calculated
Compensation amount calculated. Ready to send to approver.
Reports
Claims processing dashboard · March 2026
47
Total open
128
Resolved this month
12
SLA overdue
3.2
Avg. days to resolve
Claims volume (last 6 months)
Oct
42
Nov
63
Dec
51
Jan
78
Feb
92
* March data is partial (as of today)
By type
Traffic accident58%
Occupational disease24%
Late payment penalty13%
Other5%
Handler workload
| Handler | Open | Overdue | Resolved (month) |
|---|---|---|---|
| Meikäläinen, Matti (you) | 7 | 2 | 18 |
| Korhonen, Merja | 8 | 1 | 15 |
| Virtanen, Mikko | 14 | 4 | 22 |
| Leinonen, Pia | 12 | 3 | 19 |
| Haapala, Toni | 6 | 2 | 12 |
SLA performance
On time
74%
At risk (< 1 day)
11%
Overdue
15%
3.2d
Avg resolve time
1.8d
Median resolve
8.5d
Longest open
Customers
Customer registry · 8 customers
8
Active customers
47
Open claims
€284k
Total claims value (YTD)
| Company | Contact person | Phone | Open claims | Total claims | Customer since | |
|---|---|---|---|---|---|---|
| Nordic Solutions Ltd | Virtanen, Liisa | info@nordicsolutions.com | 09 123 4567 | 3 | 18 | 2014 |
| LogiTrans Oy | Korhonen, Jari | info@logitrans.fi | 09 987 6543 | 2 | 12 | 2016 |
| BuildRight Oy | Nieminen, Kari | kari@buildright.fi | 044 555 1234 | 1 | 7 | 2019 |
| TechVenture Oy | Mäkinen, Sari | sari@techventure.fi | 040 777 8899 | 2 | 9 | 2018 |
| FinServe Group | Korhonen, Merja | merja@finserve.fi | 050 112 3344 | 1 | 5 | 2020 |
| MetalWorks Oy | Hämäläinen, Antti | antti@metalworks.fi | 044 321 9876 | 1 | 14 | 2012 |
| QuickPost Oy | Salonen, Kaisa | kaisa@quickpost.fi | 044 666 7788 | 4 | 22 | 2015 |
| GreenEnergy Oy | Lehtonen, Pekka | pekka@greenenergy.fi | 040 222 3344 | 1 | 8 | 2017 |