SERVICE DESIGN TAKES YOUR BUSINESS TO NEW HEIGHTS!
Do you want to know how to fulfill the needs and desires of your customers with what kind of services? Service design is customer-centric innovation and design, as well as the continuous development of services using creative methods. Through service design, you engage your customers and your employees from day one, gain a holistic view from the customer's perspective, reduce business risks, and eliminate silos between organizations.
Are you in a hurry to rush straight into the implementation phase without thoroughly researching customer needs and validating concepts? Are you relying on gut feelings, fervently hoping that someone will want to use and pay for your service after it's launched? Through service design, we can investigate and conceptualize with minimal resources before a single line of code is written or significant investments are made. By focusing on the right things from the very beginning and doing them correctly, business risks can be minimized.
How can we help?
Service design is human-centered, participatory, and holistic development of services and business. In service design, customer needs are explored, and based on that exploration, various solution options are conceptualized. These solution options are validated with customers, and they are adjusted based on feedback. The work is highly iterative, and concepts are refined multiple times before detailed user interface design and actual technical implementation begin. The work also doesn't end with the launch; the service is continually improved by monitoring data and customer behavior, collecting feedback, and conceptualizing new service areas. In addition to services for customers, service design can also be utilized in designing services and tools for internal users i.e employees.
What is often forgotten is that services and products are not created for ourselves but for customers. We need to step into the customer's shoes and see things from their perspective, not ours. That's why it's crucial to involve customers and employees in the innovation process from the very beginning. By involving internal stakeholders in the innovation process, everyone shares a common mission: creating value for the customer. Ultimately, that's what the entire business is fundamentally about.
How to proceed?
Start
Idea, conceptualization, visualization and prototyping
Ideation, conceptualization and visualization
Prototyping
Price: starting from 5 000 € + VAT
Duration 1 month
Silver
Service design project
All contentst of the Start package and additionally…
Customer research
Competitor analysis
Customer and employee engagement via interviews/workshops
Value proposition and customer journeys
Concept validations
Data-analytics requirements definition
Price: Request a quote
Duration 3-6 months
Gold
Own service designer
All contentst of the Start package and additionally…
Own service designer on an allocation agreed together
Creation of customer-centric innovation process
Driving customer-centric culture
Continuous improvements
Price: Request a quote
Duration > 3 month
More About the Topic
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Conceptualization of new business opportunities as a whole
Conceptualizing value creation and offering
Over 40 mobile service and tens of different web and embedded service and service ecosystem concepts for both B2B and B2C customers as well as tools and services for own staff
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Read more about the case example
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Read more about the case example
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Read more about the case example
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Read more about the case example
Jenni Saarenpää/CEO
jenni@digitalrebel.fi
+358 45 868 4790
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